Verify online. that we would get back after her fees had been taken out. The complaint has been investigated and resolved to the customers satisfaction. 1 This product provided by Santa Barbara Tax Products Group, LLC enables certain deductions from the account to be processed. Where can I find forms? I worked for the I.R.S. Santa Barbara Tax Products Group [SBTPG] - Payment not received. Username. 2 Select the how you would like to receive your check. They have Hi, (no credit issue, SB TPG only allows one authorization, after the botched attempt the check was DEAD) [protected], Desired outcome: the bank has been holding my tax refund since august 18,2022. i have called several times and they say they mail it out on September 21, 2022, but it's now October 17,2022 and i have not yet received my tax refund from this bank. Hi there boys and girls ME again. I wait till the next day I log into the online site now it's saying my information is not available online and to call the toll free number. Website. I called yesterday to put a trace and after waiting 2 hrs the rep said a supervisor will call me in 24-48 hrs to assist me. SBTPG has my refund held hostage too. Enrolled Agent since 2008, Intuit Tax Expert since 2011. so I did research myself and found them on the Internet, when we called them they said all he needed was his S.S, I.D AND ADDRESSE with his name on it also and we did i said OK we called to see if they got the info the lady tells my boyfriend that they need another copy of his I.D and S.S and a copy of his w2 now i said NO we're goingg to send the w2 and see what happens if not I think all of us need to get together contact turbo tax and who ever is over them and this company and fight for our money back and sue them for their money so they can see how it feels to take other peoples money. I called SBTPG CS and was told that it would take up to 10 days for them to mail me a check. I need my money ASAP. There is no live support from them. I still havent received mues ddd 2/24. sbtpg .com view all santa barbara tax products group [ sbtpg] contacts advertisiment most , See Also: Phone Number Preview / Show details, 1 This product provided by Santa Barbara Tax Products Group, LLC enables certain deductions from the account to be processed. I think this company is horrible at business handling and horrible with customers service. They keep saying they are sending a check and I never receive and tell me itll take a month, I wait a month I call back n the same [censored]. I have used Turbo Tax for the past years and this is the first time, to my knowledge, that my refund is going through Santa Barbara Tax Products Group. Not they claimed to send it back to the irs, but its been more then 12weeks now & the irs still doesnt have it. I am having the same problem with this tax product group. MBA, Enrolled Agent. Share your photos and videos with others to prove the truth of your words. I am still waiting as well. TPG stated theyve mailed a refund check which was never received. I had called him at 6:08pm central time. If your refund is short $1,400 then the IRS has records that show you were sent the 3rd stimulus payment so they removed the $1,400 Recovery Rebate Credit that was entered on Form 1040 Line 30. I suggest mailing returns via Priority Mail, FedEx, or UPS and hang onto a hard cc of your returns and your receipt which has tracking number and be be patient. 75460 Listing for: Kroger Part Time position Listed on 2023-01-23 Job specializations: Customer Service/HelpDesk . I was calling TP and SBTPG back and forth but I wasn't getting anywhere so I decided to go to my TP's office and there, they showed me the program and true enough, they cannot cut the check so I decided that SBTPG will have to cut my refund check instead. Desired outcome: Woe befalls anyone who is unfortunate enough to have to deal with SB TPG because of a EFT failure or other "glitch" in the system. First Rep I talk to looks at the notes when I say "where's my check" and says "oh I show it as validated on 02/12" Tax refund and e-filing are required in order to receive this product. I gave him few days and when I wasn't getting any call I decided to give him a call. Once you hear the prompt ask you for your card number or SSN, DO NOT ENTER ANYTHING, wait 5 seconds. Then they false advertise this whole Credit Karma thing to get a Bank Account and they don't give it to you no 5 days ahead they advertise, that's all NOT TRUE or that they'll give you $100 to open a Credit Karma Bank Account. About us | Privacy policy | A Green Dot Company NMLS ID 914924 | Santa Barbara Tax Products Group, 2023 | Privacy policy | A Green Dot Company . Do not use santa barbara tax products or turbo tax. I am an Enrolled Agent. I want to know how these people have gotten away with this for so long? What a scam. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Clients. Try Now! My 2020 taxes was filed with free tax USA. Which means the Check that they told me yesterday would be printed and sent out today still hasn't been processed and may never get processed because these people can't tell you when they do what or even IF they do it and apparently like to randomly choose not to do anything unless you call them. As a matter of policy, BBB does not endorse any product, service or business. Desired outcome: On Nov 7th and Nov 9th I informed and sent screen shots of the compliance training links not populated on my account. Desired outcome: The hold our money and build interest. }. BBB File Opened: 4/4/1989. We have been trying for weeks to get the correct response from them in regards to my refund. The web value charge of sbtpg.com is 49,209 USD. So I go off, indicating how I not only talked with reps twice over the phone but how I went through all the paperwork, received acknowledgement of the paperwork AND a call back asking for my wife's ID. I have seen a number of review shaming this company. Well i usually don't do reviews but I had to this time. Have a question? How long did it take you to get your check? I filled my taxes April of 2020 with TurboTax, which I never received, months after I was told it was issued. The check limit at Walmart in Connecticut is $6,000 and Florida is $1,999.99 per person per day. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. These people will keep your money. Login instructions - creating your TPG account. It shouldn't take this long to electronically deposit. Have you heard anything about your check? I did this 3 different times. Do not mail Form 3911 if you have already requested a trace by phone. A whole month and issue is not fixed. So I did after that I called to see if it was accepted. Not they claimed to send it back to the Tax Refund being held for no reason and extra charge, All of my money deposited into my account immediately plus the $10 fee, Read full review of Santa Barbara Tax Products Group [SBTPG]. Taxpayer info. Tracy I was told it was sent out 3/3/2022, even the wish packages get here faster. Neither is the case in my situation and TurboTax stole over $1100 from me. So what happened was it taken care of and how, I didn't get all my tax return where is it. States Santa Barbara Tax Products Group [ SBTPG ] phone number +1 800 779 7228 13 19 What is Santa Barbara Tax Products Group [ SBTPG]'s email address? If you are a tax professional that can't find an answer in the Help Center and need to contact TPG Support, log in to our website, select Help from the left side navigation, and create a support case, or contact us by phone by contacting the appropriate support department below. that is just bs. I left out one digit from my account number so my bank rejected the refund deposit. I NEED HELP. tax refund. Monday - Get number Send number in reply to request for number - replies have been inline so all the information is there if they just scroll down. in Mand You can contact them SBTPG, toll-free, at. Call me to let me know its done its been a whole month! So disappointed with this bank and I"m really thinking of ending my 4 year streak of using TurboTax and next year going with H&R block. I would appreciate a response, and my money refunded to me. See all 9 articles. "logo": "https://www.taxact.com/images/schema-logo.jpg", The outgoing message gives me that my check was mailed the day I am calling (dont make sense broken system) I finally speak to someone, they tell me after 6 attempts; say that a cashiers check was mailed always one day next from the day before that I called to always never quite be 10 days. Location of This Business. A member of our support staff will respond as soon as possible. Identity theft yet SBTPG wants me to go and file and do all the work when they should check into it . This product is not a loan. Fixed the issue. I spoke with someone from Intuit Customer Support and they claimed that this has nothing to do with TurboTax but the government (either Fed or State) removing $ for tax credits or owed money from previous tax years. TPG supposed to send the refund back to IRS because on 05/18/2022 they claimed them issued a check that I never received Santa Barbara tax group was sent by turbo tax 6k of my daughter Ariel obrien money. Whats really going on. GDB/SBTPG have mastered the art of avoidance and obfuscation. vcita Guide Your comprehensive guide to vcita's main features and workflows vcita Help and FAQs Tax refund and e-filing are , I had fees taken from refund and today around 6am est SBTPG updated to refund recieved and fees taken out. My refund was sent to this institution by the irs. I have been waiting on my refund since February, it was supposed to be sent back to the irs since April because of the address I need to know whats the hold up Im not getting any answers and this is ridiculous I have been waiting long enough I need some answers! To this day we still have not received our refund. Wednesday - no check - ok call spend my lunch hour on hold, no human. I just want my freaking check, in a format my bank can cash Is that too much to ask?!?!? After explaining things to customer service I was assured that if I faxed in a valid ID, SS card and a bank deposit slip they would be able to correct the account number. Estimate your tax refund and where you stand. They didn't do that. Green Dot only option was to call the originator which is TPG Products. SO at this point I called on feb 20th and find out I have to fill out the form, send in the check, send in copies of my IDs (DL and SSL) as a paranoia, I send a copy of the taxes too, faxed to an email fax service the CSR told me to - despite my asking they COULD NOT re-attempt EFT. Ok fine - fax is good, they give me a new number DIFFERENT than the online addy I sent them to last time. User Verification ( what's this? ) Sign the form. Ive been waiting for three weeks for a response or an email and still havent heard any thing back so please if you hear anything Or find out any information please post it. They sent it to the bank on the 03-09-22 . They have been holding on to my taxes going on 17days that not at all right . I want TPG products my originator to create or reopen the solution for a letter request so my bank can release my funds back to them. Now I'm being told my refund was sent back to IRS on 10-21-22 but as of 1-23-23 the IRS has not received it. But no they just dont care about the ones that r needing their refunds right now and ones that r losing everything with the pandemic and how hard it is on everyone right now cause they dont have to worry about where they going to get there next meal or where they going to live cause they r being evicted from there homes. I di NOT like state because they dont take state out of my income. Tuesday - no check. Check number. If you mail or fax the form prior to the timeframes above, your request will not be processed until those timeframes are met. Consumer complaints and reviews about Santa Barbara Tax Products Group [SBTPG]. Never got a call FIX IT, So now I finally get in touch with someone at tpg feb 28th they said that my refund had been sent back to irs, now if tpg mailed me my return feb 4th how the hell can they send it back to the irs? To contact TPG Professional customer service call 800.779.7228 for existing customers or 877.901.5646 for new customers. Felt like an idiot hitting that mailbox on the daily, lol. He even told/asked me sarcastically if my TP's office is far from my house why is that so hard to go there to have it signed? Ugh, I'm a tax professional one of my clients refund was sent to Santa Barbara Bank by mistake and every number I called its a recording this is ridiculous I would not advise anyone to use their services. Using your Inbox for Client Management & Communication. Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. Have you received yours yet? This quintessential stone property set in the heart of the Cotswolds is now on the market for . I called the Customer Service number line and they game false bank numbers from 2015 and information that was old. Friday - No check - 3rd call - third lunch hour spent on hold. Desired outcome: Description. I've been calling you people nearly every day since the 11th after I was already told on the 1st that my check was already in the mail. sbtpg customer service number. They process the refund when you have the Turbo Tax fee taken . Give us our money. Not sure what to do at this point. Find our contact information including our hours of operation. { I didn't have to explain but I was so mad that I have to tell him that. They "sent" me a check in March that I never received. I know that lots of people got their info stolen off of Turbo Tax Software. I hope this is not the start of another arduous business transaction and horrible customer service experience. When completing item 7 under Section 1: Check the box for "Individual" as the Type of return. This product is not a loan. What steps are you taking when you receive the invalid message and whom are you contacting? I called them on the 6th and they told me to fax a change of account form along with my and husband's ID, SS card and a voided check. Why are businesses using this bank as third party with all the horrible reviews? ] Reminder: DO NOT request a trace prior to the timeframes above. I am also in the same boat. Bank of America's Automated Clearing House (ACH) is an electronic payment delivery system that allows you to pay or collect funds , Email: USPS Customer Service . . Please notify us at 800.604.9368. Well thanks to TPG my husband myself and our child are now homeless! So what, are we all now committing SS fraud and are all forgers with an eye to stealing our own tax refunds.. Why are these people considered a legal business? Dana. My federal refund was short $4,200 to whats going on. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I was on hold for over two hrs only to be hung up on. 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